1. Overview
We respect your privacy and aim to handle personal information openly and responsibly. This policy describes the information NORVIAX LTD may collect, why we use it, how it may be shared, and the choices and rights available to you.
2. Who we are
NORVIAX LTD develops and operates software systems, web platforms, digital product infrastructure, and operational tooling for online businesses. We are a company registered in England and Wales, company number 16886093, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
For privacy questions, contact us at support@norviax.uk.
3. Information we collect
Depending on how you interact with us, we may process:
- business enquiry details, such as your name, work contact details, organisation, and the information in your message;
- account and client portal information, such as account identifiers, access details, and records needed to provide authorised access;
- project and service communications, including requirements, correspondence, support requests, and delivery records;
- invoice and payment records needed for accounting, billing, and financial administration; and
- technical logs and security data, such as IP address, browser or device information, timestamps, error records, and activity relevant to protecting the website and our systems.
We do not ask you to send full payment card details by email or through an ordinary enquiry form. Where payments are made, payment processing may involve a third-party payment provider; we do not claim to store full card details ourselves.
4. How we use information
We may use information to respond to enquiries, assess and manage potential work, provide and support services, administer authorised accounts and client portal access, issue invoices and record payments, communicate about projects, maintain and improve website and system security, prevent misuse, comply with legal obligations, and keep appropriate business records.
5. Lawful bases
Where UK data protection law applies, we rely on an appropriate lawful basis for each use. This may include taking steps at your request before entering into an agreement, performing an agreement, pursuing our legitimate interests in operating and securing our business, complying with a legal obligation, or obtaining consent where consent is required. Where we rely on consent, you can withdraw it at any time, without affecting processing that took place before withdrawal.
6. Cookies and similar technologies
Strictly necessary cookies or similar technologies may be used where needed for security, session functionality, or core operation of the website. Non-essential analytics or marketing cookies should not be used unless they are implemented with appropriate information and consent. Your browser may also provide controls for managing cookies.
7. Sharing information
We may share information with service providers that help us host, secure, operate, communicate through, or administer the website and services, and with payment providers where needed to process a payment. We may also disclose information where required by law, to protect our rights or systems, or as part of a business reorganisation. We expect providers to handle information appropriately and only for relevant purposes.
8. International processing
Some providers may process information outside the UK. Where this happens, we will take steps required by applicable data protection law to provide appropriate safeguards for the transfer and protection of personal information.
9. Data retention
We retain information only for as long as reasonably necessary for the purposes described above, including to provide services, maintain records, resolve issues, protect our systems, and meet accounting or other legal requirements. Retention periods vary according to the type and context of the information.
10. Security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending sensitive information through an unsuitable channel.
11. Your rights
Subject to legal conditions and exemptions, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and portability. You may also complain to the UK Information Commissioner's Office. To exercise a right or ask a question, contact support@norviax.uk. We may need information to verify your identity before responding.
12. Third-party links
This website may link to third-party websites or services. Their privacy practices are separate from ours, and you should review their own notices before providing information.
13. Changes to this policy
We may update this policy when our website, services, or legal obligations change. The updated version will be posted on this page with a revised date.
14. Contact
For questions about this policy or how we handle personal information, contact NORVIAX LTD at support@norviax.uk.
NORVIAX LTD · Company No. 16886093 · Registered in England and Wales · Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ